FAQ
Can you share
Product Information?
Our dedication for creating our pins to quality begins with a rigorous selection process for materials and manufacturers. We work closely with experienced artisans and producers who share our passion for craftsmanship. Our Fantasy Pins are a labor of love, with hard enamel individually filled by skilled artisans.
Products featured are often limited-edition, exclusive pieces that may not be available again. To ensure you don't miss out on these exclusive drops, follow our Instagram @backlotmagic and be among the first to witness the unveiling of each magical creation.
How will my order
BE SHIPPED?
We take great care in packaging and shipping our products, but if your pins arrive damaged or with defects, please contact CustomerSupport@BacklotMagic.com immediately. Click below for SHIPPING INFORMATION
WHAT IS YOUR
Return & Exchange Policy?
Once an order is placed and the item is received, it is considered a final sale. Returns and Exchanges will be considered on a case by case basis.
WHAT IS YOUR
LOST PACKAGE POLICY?
We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If you are concerned about package security, we recommend providing a secure shipping address or opting for signature confirmation upon delivery (additional fees may apply).
We are unable to guarantee refunds or replacement orders for packages that have been lost or mis-delivered. However, please don't hesitate to reach out to us via email at CustomerSupport@BacklotMagic.com
When will I receive my
Presale Order?
Presale orders are shipped after the official product launch date. We aim to fulfill all Presale orders promptly and efficiently. Once the products are officially released, you will receive a shipping notification with an estimated delivery date. CLICK BELOW for more information on Presales